1. HOW DO I CANCEL?
You can cancel at ANY time. If you are paying monthly just access your account using the link you were sent when you first signed up, or just email us at email@example.com.
2. WHEN WILL MY FIRST BOX SHIP?
If you ordered prior to the 15th of the month your first box will ship at the end of that current month. If you ordered after the 15th of the month your first box will ship at the end of the following month. Why is this the case? Each month our boxes are curated to a specific theme so we need a cut off date in order to get our counts, prep, pack and ship our boxes. We hand pack all our boxes to keep them special and unique. If you need your box to ship sooner please just reach out to us via email and we will certainly do all we can to accommodate whatever you need.
3. HOW IS MY CREDIT CARD CHARGED?
If you've chosen our month-to-month recurring charge option your credit card is automatically billed each month on the same day you originally signed up. This type of subscription continues until you cancel. You can cancel at any time and for any reason by emailing us at firstname.lastname@example.org
4. WHAT IS THE DIFFERENCE BETWEEN THE TWEEN AND TEEN BOX?
Although we are not a make up box in any way we do include some appropriate light make up items in the teen boxes. All our items for the teen or tween box are always age appropriate.
5. DO YOU CHARGE TAX?
By state law taxes are applied to orders shipped within California since we are headquartered in California. Other states do not incur sales tax.
6. WHAT COUNTRIES DOES IBBEAUTIFUL SHIP TO?
Currently we ship within the US. We can also ship to Canadian addresses but need you to contact us first at email@example.com so we can alert you to shipping charges.
Each month our boxes are filled with different items. We understand that allergies are a very serious concern. For cosmetic, skin care, and all topical items we urge you to be vigilant in looking at your child's box if allergies are an issue. Please review all ingredients prior to allowing your child to use any products that might cause concern. We cannot be held responsible for any reactions to products, materials, or ingredients within our boxes.
We're pretty confident that your girls will be delighted by our boxes! We do not offer refunds but will work with you on any issue to fix it so that you are delighted too!
9. WHAT IF I MOVE?
Your subscription can follow you, but you must notify us via email of your new address prior to the 15th of the month. We are not responsible for boxes that have been shipped to prior address if we have not been notified before the 15th of the current month.